Our customers will get total commitment and the highest standards of customer care.
Attitudes & Behaviour
We will maintain excellent personal relationships with our customers at all levels We will show honesty and directness in our dealings and not be afraid to apologise when we have made a mistake.
Delivery Standards
We will discuss customers' requirements before each delivery and confirm them in writing in accordance with the procedures laid down in our Company Quality Manual.
Customers will be advised immediately if we experience breakdowns or unforeseen circumstances. We will then revise our plans and suggest alternatives to minimise inconvenience.
Communications
Written confirmation of customers' requirements will be provided before each delivery.
Information on delivery performance will be available for our customers, where appropriate.
Clear, prompt invoices will be produced, identifying and outlining all agreed costs and charges in clear and concise manner.
